SaaS Controller Resolved Issues

Key

Product

Summary

Severity Level

Affected Version(s)

Release Version

Release Date
CONTRLRDEV-6259 Controller The values of tags on the Server > Dashboard page do not get updated instantly. Medium 25.1.3 25.1.7 August 22, 2025
ALTCSAAS-4802 Alerting A few health rules configured to monitor analytics, disk utilization, and servers stop evaluating and displays the No Data status. Medium - 25.1.6 July 24, 2025
CONTRLRDEV-6065 Controller Tags are not displayed on the Business Transactions page even though they are available on the Tag Management page. This is an intermittent issue. Medium - 25.1.6 July 24, 2025
ALTCSAAS-4595 Alerting Email alerts are sent intermittently. Medium 25.1.0 25.1.5 June 27, 2025
CDM-10377 End User Monitoring When you search for crashes in User Experience > Mobile Apps > <application> > Crashes > Crash Dashboard, the Controller UI does not display the correct results. Instead, it displays all the rows. High 25.1.0 25.1.5 June 27, 2025
CLUSTERMON-5824 Cluster Monitoring

The App Server Agents and Cluster Agent correlation does not work as expected.

This issue will be resolved with the Cluster Agent 25.6.0 release. However, you must upgrade the Controller to 25.1.5 before upgrading the Cluster Agent to 25.6.0.

 Medium - 25.1.5 June 27, 2025
CONTRLRDEV-5737 Controller Cannot expand and resize the panels in the Metric Browser. Medium 24.10.0 25.1.5 June 27, 2025
TMNT-9175 Custom Dashboard Custom dashboard takes a long time to load. Medium 25.1.0 25.1.5 June 27, 2025
EUMPLAT-7185 ThousandEyes Integration The Sync with ThousandEyes button is deactivated on the User Experience page. This issue occurs because of an issue with the license consumption model, which leads to the exhaustion of the license units. Medium - 25.1.1 June 23, 2025
ALTCSAAS-4602 Alerting The Cancel button does not appear on the Health Rule Violations tab or the Violations & Anomalies tab when you click the Health icon of an application. Medium - 25.1.4 May 7, 2025
ALTCSAAS-4437 Alerting The Health Rule wizard is unresponsive when a large number of servers causes data loading issue. - - 25.1.3 March 27, 2025
ANLYTCS_ES-17302 Custom Dashboard Shared dashboards with ADQL queries gives an error. Medium 25.1.0 25.1.3 March 27, 2025
BRUM-8261 Browser Real User Monitoring The Resource Details page in the browser snapshot does not display the resource names. Medium
  • 24.7.0
  • 24.10.0
 25.1.3 March 27, 2025
DBMON-10992 Database Monitoring Unable to fetch Metric Browser data using REST APIs. Medium 25.1.0 25.1.3 March 27, 2025
DBMON-10989 Database Monitoring Sorting the table on the Home > Agent Management > Manage Agents > Database Agents page gives a 500 Server Error. Medium 25.1.0 25.1.3 March 27, 2025
ALTCSAAS-3861 Alerting In Create Email Action, the To field does not support email address with special characters, such as underscore (_), hyphen (-), in the domain names. Medium

24.7.0

24.10.0

 25.1.0 February 4, 2025
ALTCSAAS-3873 Alerting When anomaly detection is not enabled, updating a policy using the PUT operation displays an error if the payload contains anomaly events that are empty or have null values. Medium

24.7.0

24.7.1

 25.1.0 February 4, 2025
ALTCSAAS-4043 Alerting Cannot add more than one tag to a health rule for monitoring the server health. Medium 24.12 25.1.0 February 4, 2025
ALTCSAAS-4070 Alerting In the Action Suppression tab, the Start Time and End Time do not display the time according to Display Time Zone, which is configured in My Settings > My Preferences . Low - 25.1.0 February 4, 2025
ALTCSAAS-4071 Alerting The Health Rule wizard is unresponsive when large number of servers cause data loading issue. Medium 24.7.0 25.1.0 February 4, 2025
BRUM-8232 Browser Real User Monitoring The resource names are not displayed on the browser snapshots. Medium
  • 24.10.0
  • 24.7.0
 25.1.2 February 27, 2025
CLUSTERMON-5214 Controller Controller displays a blank screen when the S3 storage is unavailable because of the Kubernetes logs. Medium 23.12.0 25.1.0 February 4, 2025
CONTRLRDEV-3603 Controller The audit log does not record the transaction detection configuration changes. Medium 24.6.0 25.1.0 February 4, 2025
CONTRLRDEV-3333 Controller In Metric Browser, metrics do not display maximum and minimum values when you select a duration longer than six hours. Low 24.7.0 25.1.0 February 4, 2025
CONTRLRDEV-3620 Controller Machine Agent fails to export log files. Medium 24.6.0 25.1.0 February 4, 2025
CONTRLRDEV-3770 Controller Segments with empty URLs are displayed on the business transaction snapshots page. Medium 24.3.1 25.1.0 February 4, 2025
CONTRLRDEV-3829 Controller The Controller is unable to add new databases using the existing database role. Low 24.2.3 25.1.0 February 4, 2025
CONTRLRDEV-3908 Controller Controller ignores the error exception and displays those errors on the application dashboard. Medium 24.2.7 25.1.0 February 4, 2025
CONTRLRDEV-3952 Controller Cannot sort the servers using the Hierarchy field on the Servers page. Medium 24.6.0 25.1.0 February 4, 2025
CONTRLRDEV-4199 Controller The Application Dashboard displays an incorrect Node Health value. Medium 24.6.0 25.1.0 February 4, 2025
CONTRLRDEV-4241 Controller The search function on the Agent Management page does not work. Medium 24.7.0 25.1.0 February 4, 2025
CONTRLRDEV-4250 Controller In Configuration > Transaction Detection, the link in the tooltip opens a blank page. Medium 24.7.0 25.1.0 February 4, 2025
CONTRLRDEV-4254 Controller The .NET Agent installation using the Smart Agent fails. Medium 24.7.0 25.1.0 February 4, 2025
CONTRLRDEV-4258 Controller Unable to retrieve the license usage details. Medium 24.7.3 25.1.0 February 4, 2025
CONTRLRDEV-4259 Controller The Smart Agent does not correlate with Machine Agent when the .NET Compatibility Mode is enabled. Medium 24.10.0 25.1.0 February 4, 2025
CONTRLRDEV-4276 Controller When Browser Real User Monitoring is disabled for an application, the Controller does not show that application in the UI. Medium 24.7.2 25.1.0 February 4, 2025
CONTRLRDEV-4284 Controller The Application and Tier drop-downs do not include the alphabetically sorted list on Move Node in the Node dashboard. Medium 24.7.0 25.1.0 February 4, 2025
CONTRLRDEV-4287 Controller Controller fails to export the business transactions under the Overflow tab. Low 24.7.3 25.1.0 February 4, 2025
CONTRLRDEV-4293 Controller Machine agent registration using fully qualified domain names fails. Low - 25.1.0 February 4, 2025
CONTRLRDEV-4298 Controller The selected time range changes when you duplicate or refresh the Controller UI instances. Low

24.7.0

24.12.0

24.10.0

 25.1.0 February 4, 2025
CONTRLRDEV-4312 Controller The Controller logs are saturated with a high volume of the SimMachineManagerBean log entries. High

24.7.0

24.12.0

24.10.0

 25.1.0 February 4, 2025
CONTRLRDEV-4317 Controller

The Controller does not apply the licensing rule when the node reports to the application name with an extra whitespace.

This happens because of the inconsistent handling of whitespaces in the application registration and the license rule.

 Low 24.10.0 25.1.0 February 4, 2025
CONTRLRDEV-4328 Controller The orphan machine nodes do not get purged. Medium 24.7.0 25.1.0 February 4, 2025
CONTRLRDEV-4350 Controller You cannot disable Machine Agent if it is not associated with any application. Medium 24.6.0 25.1.0 February 4, 2025
CONTRLRDEV-4356 Controller You cannot selectively disable specific Machine Agents if an application uses multiple agents. Medium 24.7.0 25.1.0 February 4, 2025
CONTRLRDEV-4361 Controller Application monitoring fails after configuring Backend Discovery Rule to detect only the first few segments of the application URL. This happens because the app agents process the complete URL instead of the specified URL segments. High 24.7.2 25.1.0 February 4, 2025
CONTRLRDEV-4384 Controller Cannot view widgets in War Room, and starting a War Room display errors. Low - 25.1.0 February 4, 2025
CONTRLRDEV-4388 Controller The Controller level configuration takes precedence over the account level configuration for remote service backend deletion. Medium

24.10.0

24.7.2

 25.1.0 February 4, 2025
CONTRLRDEV-4395 Controller The Smart Agent Windows upgrade fails after upgrading the Controller. Medium

24.7.0

24.10.0

 25.1.0 February 4, 2025
CONTRLRDEV-4401 Controller When you use CSV file to install an agent using Smart Agent, extra suffix gets added to the entity names instead of using the names mentioned in the file. High 24.7.3 25.1.0 February 4, 2025

CONTRLRDEV-4459

CONTRLRDEV-4399

 Controller The historical nodes are not displayed in Metric Browser. Low - 25.1.0 February 4, 2025
CONTRLRDEV-4501 Controller Incorrect task error status is displayed in the Controller after upgrading or downgrading the Smart Agent in Windows. Medium 24.6.4 25.1.0 February 4, 2025
CONTRLRDEV-4502 Controller The Splunk forwarder does not work because of high volume of logs. High

24.10.0

24.7.3

 25.1.0 February 4, 2025
CONTRLRDEV-4503 Controller Controller stops working because of AWS JNI library. High 24.10.0 25.1.0 February 4, 2025
CONTRLRDEV-4516 Controller The Controller intermittently skips sending the scheduled reports. Medium 24.5.0 25.1.0 February 4, 2025
CONTRLRDEV-4738 Controller The Import Detection Rules and the Export Detection Rules report options do not work. - 24.10.0 25.1.0 February 4, 2025
CONTRLRDEV-4881 Controller Browser Real User Monitoring applications associated to the Application Performance Monitoring applications are not displayed on the Controller UI. Low 25.1.0 25.1.2 February 25, 2025
DBMON-10712 Database Monitoring The metric browser does not display the server statistics. Medium 24.8.0 25.1.0 February 4, 2025
LIC-5380 Licensing Updating the End User Monitoring allocation rule with negative allocation units results in incorrect error codes. Medium 24.10.0 25.1.0 February 4, 2025

LIC-5472

LIC-5505

 Licensing ABL does not handle concurrent lease requests, which leads to saturation of the thread pool. This causes a thread deadlock, resulting in downtime of the UI and loss of metrics. Medium

24.5.0

24.6.0

24.7.0

24.10.0

 25.1.0 February 4, 2025
LIC-5490 Licensing After the Controller upgrade, the license information is unavailable. Medium 24.7.0 25.1.0 February 4, 2025
LIC-5645 Licensing The Controller UI experiences a temporary visual glitch. Medium
  • 25.1.0
  • 24.10.0
  • 24.7.0
 25.1.2 February 25, 2025
LIC-5691 Licensing The License Summary page displays zero license units consumption. Medium
  • 25.1.0
  • 24.10.0
 25.1.2 February 25, 2025
PI-2941 Anomaly Detection When you click the View Dashboard During Anomaly option for a business transaction anomaly, you get 500 Internal Server Error. Also, the Event tab in the controller does not display all data related to anomalies. Medium 24.7.0 25.1.0 February 4, 2025
PRAGUE_UI-1055 Controller The Controller cannot load the License Rules page. Medium - 25.1.0 February 4, 2025
PRAGUE_UI-1086 Controller Users get navigated to the old License Summary page (Agent-based Licensing) instead of the new one. Medium 24.10.0 25.1.1 February 18, 2025
STUDIO-5174 Dash Studio The shared dashboard does not display any data. Medium 23.11.5 25.1.0 February 4, 2025
STUDIO-5264 Custom Dashboard The Severity header name is not displayed on the Event List widget. Low 24.2.2 25.1.0 February 4, 2025

STUDIO-5266

STUDIO-5333

TMNT-8442

 Custom Dashboard Custom dashboard takes a long time to load when health rules are configured. Medium 24.5.0 25.1.0 February 4, 2025
STUDIO-5323 Custom Dashboard Analytics widget does not refresh when you change the time range. This issue occurs if the legend is enabled. Medium 24.7.0 25.1.0 February 4, 2025
STUDIO-5336 Dash Studio Analytics search queries display an error or no result. High - 25.1.0 February 4, 2025

STUDIO-5337

TMNT-8513

TMNT-8723

 Dashboards & Reports The Dashboards & Reports > Reports page fails to load. Medium

24.5.0

24.7.3

 25.1.0 February 4, 2025
STUDIO-5343 Dash Studio Cannot export data from the Datagrid widget. Medium 24.10.0 25.1.2 February 27, 2025
STUDIO-5350 Custom Dashboard The Available Servers section does not display any data on the Time Series Graph widget. Medium
  • 24.10.2
  • 24.7.5
 25.1.2 February 27, 2025
SYNTH-10944 Synthetic Monitoring Cannot access some API monitoring job sessions even though the jobs are running. Medium 24.7.0 25.1.0 February 4, 2025
TMNT-7436 Controller The time range of the application dashboard URL changes to a random custom range when you open a notification or a tab. Low - 25.1.0 February 4, 2025
TMNT-8165 Dashboards & Reports Dashboard does not display any data for the sum of the custom metric expressions if one item in the formula is null. Medium - 25.1.0 February 4, 2025
TMNT-8250 Custom Dashboard Controller does not render some UI elements properly. Medium 24.7.0 25.1.0 February 4, 2025
TMNT-8395 Database Monitoring All the intended permissions do not get added to a role. Medium

23.11.7

24.10.0

 25.1.0 February 4, 2025

TMNT-8497

TMNT-8589

 Custom Dashboard Custom dashboard reports do not display the complete data. Medium

24.7.0

24.10.0

 25.1.0 February 4, 2025
UISVCS-2827 Dashboards & Reports The reports do not contain the complete dashboard data. Medium 24.7.0 25.1.0 February 4, 2025
CONTRLRDEV-4845 Controller Controller is experiencing outage, slowness and performance issues. Medium 25.1.0 25.1.1 February 13, 2025
SERVER-9698 Controller Unable to sort the columns on the Servers page. High 24.6.0 25.1.1 February 13, 2025
STUDIO-5348 Custom Dashboard Shared dashboard displays an error if it contains Health Status widgets. Low 24.10.0 25.1.1 February 13, 2025